LMS Usage in the Time of Lockdown

Sep 15, 2020 | Learning

What began as a routine, internal data analysis to review LMS usage became an exciting study for us that revealed some very interesting insights on learning patterns. Initially we reviewed the numbers since March but noticed some anomalies that we hadn’t expected. This led us to look up the entire year’s data for a comparative analysis. Here’s what we found:

In the beginning of the year, it was business as usual for everyone. LMS usage remained steady with no major fluctuations. As the Covid pandemic hit worldwide, around March, we saw a sharp decline in LMS usage. Naturally, organizational priorities had shifted to health and safety measures and this was to be expected.

April, May and June saw not only a huge jump in numbers but they were also higher than before the pandemic. This indicated that organizations were actively looking to engage their now remote workforce. This was qualified by global information search patters and an increase in client requirements.

Upon doing a deep dive into the changed requirements and usage patterns, we noticed the following:

Access Device: In device usage pattern we found that Mobile device usage increased as against web-based LMS use. Therefore, our clients who had deployed mobile-compatible LMS saw much greater adoption than others.

Feature Demand: From an organizational perspective, the demand for remote onboarding and upskilling increased. Traditionally, these are delivered in classroom settings for smaller groups but clients were now demanding higher number of remote sessions with greater number of employees at a time.

Increased Users: The number of active users also increased. This is partly because organizations are increasingly using this time to train and upskill their employees than before. The other reason for this increase is as below.

Increase Self-Opted Courses: Self-opted trainings have increased significantly in comparison to assigned ones. This indicates that employees are taking the initiative to use the downtime to upskill, train and stay productive. Even within this we see that clients with LXP capability are seeing a much higher adoption of LMS in upskilling as compared to the basic LMS.

Completion Status: The percentage of courses completed rose significantly. Pre-pandemic, when most courses were assigned instead of opted, completion rates were low and percentage of courses not started remained high. By June this reversed entirely! Self-assignment and completion rates increased significantly and the number of course un-started dropped to a negligible rate. How that interprets is that employees are now taking every opportunity to train! They are actively looking for and pursuing the acquisition of new skills and honing existing one.

Access Hours: With people now not spending time commuting to and from work and increased use of LMS on mobile devices, the preferred time for training has changed. While work hours seemed to have remained the same, there is an increase in productivity through increased self-assigned training accessed during non-office hours.

What are the key takeaways from this?

  • LMS is helping organizations move critical functions like employee onboarding, application training and even sales process online. I want to know more.
  • Employees are also using this downtime/increased available time to upgrade and upskill themselves with richer content available through an LXP. What is an LXP and how can we implement it?
  • Mobile access to LMS is critical for higher adoption.

We will continue to study and share these trends with you in the coming months. We welcome you to write to us in case you wish to know more about any of the trends we’ve discussed above. We also encourage you to share your own insights and learnings as well. To know more about how your organization and employees can benefit from a robust LMS and LXP, click here.

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