The current digital-savvy BFSI landscape demands a virtual onboarding system, and god, it is a difficult process in this regulated industry. Ashish Shukla, Senior Manager (L&D) – SBI Cards, explained in an interview with HCMguru, how they managed remote onboarding of 40,000 strong, remote, multilingual workforce and that’s a story worth a read.
It all started with the challenge of having their sales executives spread across the length and breadth of the country. The new employees require immediate mandatory training upon joining and their location would pose a great challenge to not only arranging their training in batches but also tracking their learning progress.
Surprisingly it has a pretty straight-forward solution whereby integrating the LMS with HRMS, SBI Cards started tracking the number of people who have joined, their training and progress all through a centralized process. They also solved the challenge of learning barriers like language and engagement with their LMS by using localization and gamification strategies.
Training the young sales execs for their first interaction with the customer is a very crucial part of their remote onboarding process and the interview can give you first-hand insights in the world of L&D innovations solving on ground issues. Spend some time on this!